i:FAO Group is very proud to present to all cytric customers and distribution partners the next generation of cytric, cytric g8.

cytric g8 is a next generation travel technology platform, including both an online and call center transaction support system. It has industry leading features such as direct integration with travel suppliers, advanced transaction automation and skill based workflow routing, as well as all of the many cost saving functionalities developed for cytric, such as Cube Channel™ Technology, cytric Enterprise Reporting, DynaWeb™ Technology, Grid Pricing™, Multi Fare Display, Starburst™ Technology, and SpeedBook™, enabling customers to access all market offerings and always find the best priced option using cytric’s fast and fluid user workflow.

cytric g8 is now  available to all cytric customers. Customers do not have to learn any new interface options, nor migrate any data. All current functionality of cytric is guaranteed to work, including the various dashboards i:FAO was first bringing to the industry: Support Agent Dashboard™, Travel Arranger Dashboard™, Travel Manager Dashboard™, and the Personal Portal™.

The cytric g8 technology is run on Intel 16-core hardware and offers total business continuity and service reliability.

With the new Release the Travel Arranger has the possibility to select up to 20 travelers within this ‘Select Traveler’ section. Here the Travel Arranger may comfortably define a pool of frequently used travelers to book for.

With the cytric Release 8.0 it is possible to define different recipients for new user, changed user or deleted user profiles, if separate information about a new, changed or deleted user profile should be sent to a defined eMail address and/or to contact from the location and if in addition this information should be sent to the Partner Travel Agency.

With cytric Release 8.0, the list of available options has been enhanced with options to display relevant, targeted information within the system supporting the cytric User. Following system texts will be displayed on the respective pages within the User section under ‘My Bookings’:

• Booking on Hold
• Bookings in Processing
• Active Bookings

With the cytric Release 8.0 the display of the offered price is  accentuated in case of limited availability. The accentuation is done with a red exclamation mark (!) next to the price in Grid Pricing™. The red exclamation mark is always displayed if at least one air option has limited availability. A mouse-over text  indicates the number of available seats for this fare, whenever it is lower than five.

Some DynaWeb™ providers do support a B2B access for companies’ corporate deals. With the new cytric Release it is now possible to store these B2B Login Data on the System itself. The Corporate Login can be set up on geographical, area or country level or by city/airport.

Some DynaWeb™ providers do offer a Frequent Traveler Membership Program. With the cytric Release 8.0 it is possible, to enter the Frequent Traveler Number for the respective DynaWeb™ airline in the User Profile or during the booking workflow. The Frequent Traveler Number will be automatically transferred to the DynaWeb™ provider.

If a booking violates the defined travel policy a Travel Policy Alert (TPA) eMail can be sent to a certain recipient. Within this eMail all information regarding the booking is included. In addition, the cytric Administrator may define that an enhanced TPA eMail is sent. This enhanced eMail contains the options and prices displayed to the user during the booking.
With the new Release the cytric Administrator can define which content should be included in the ‘Enhanced TPA eMail’.

To allow the sending of confirmation and/or TPA eMail and/or Reason Code eMail after the booking is finished to another eMail recipient than already defined, an enhancement has been implemented.

It is possible to define an eMail address which the confirmation and/or TPA eMail and/or Reason Code eMail should be additionally sent to during the booking workflow.

Using the functionality Define Perfect PNR™ the cytric PNR can be adapted to the travel agency´s requirements or those of a back office system entirely. With this cytric version, the available data for the definition of the Perfect PNR™ is enhanced as follows:

Category ‘Hotel Information’:

• Hotel booked Check-In Date
• Hotel booked Check-Out Date

Category ‘Rental Car Information’:

• Car Pick Up Date
• Car Pick Up Time
• Car Drop Off Date
• Car Drop Off Time
• Car Drop Off Location
• Car Vehicle Type
• Car Vendor Code
• Car Frequent traveler Number
• Car Hire Group

Category ‘Traveler Information’:

• External_reference
• Internal_id

In order to provide the cytric User with a comfortable way to select a destination for the hotel search, the cytric Administrator has the possibility to define destination shortcuts for the most important destinations of the company.
If more than 30 destination shortcuts are defined, the user has to type in a destination in the respective search field in order to find all destination shortcuts in this location. When typing in any value in the Destination Shortcut search field cytric dynamically and instantaneously provides appropriate search results using the Ajax Technology.

A drop down list will be displayed to the user to select the required destination shortcut from, if less than 30 destination shortcuts are defined.

In order to allow the cytric Administrator to define certain destination shortcuts to be displayed in a drop down menu directly within the Destination Shortcut tab in case more than 30 destination shortcutsare defined a new setting has been implemented.

During the booking workflow for air bookings the user may select ‘Change Preferences’ on the ‘Air Options’ page or ‘Available Air Fares’ page in order to change the previously entered data. cytric then returns to the ‘Start Air Booking’ page where the originally entered preferences are pre-populated into the respective fields. The user may now change all entries.

With cytric Release 8.0 the tax and fee information  is also displayed to the user separately for DynaWeb™ on the ‘Available Air Fares’ page and the ‘DynaWeb™ Confirmation’ page as already known for GDS bookings. A small window will open if the user clicks on the displayed total price, listing separately the air fare and tax and fee information for the flight. This allows detailed information regarding the consistence of the total price.

In case a Hotel Rate Limit is defined in the system, all hotels exceeding the rate limit are displayed within the tab ‘Too Expensive Hotels’ on the ‘Hotel Selection’ page. In order to improve the usability if a high number of hotels have rates higher than the defined rate limit the number of hotels displayed within the ‘Too Expensive Hotels’ tab is limited to 3o hotels. If there are more than 30 hotels available that exceed the rate limit, multiple ‘Too Expensive Hotels’ tabs will be displayed. The sorting of the hotels within the tabs will be done according to the sorting order defined by the user.

In order to facilitate the rental car booking workflow the pre-populated default date for the hire date will always show the following day on the page ‘Start Car Rental Booking’. Per default, the return date will be one day after the hire date.

With the cytric Release 8.0 the use of Microsoft® Virtual Earth maps is available using SSL in case cytric is set up to use SSL as well.