BCD Travel - Online Technology Solutions Europe

BCD Travel recognizes that our constantly changing industry is both a challenge and an opportunity. We see our potential not just to react to those changes, but to anticipate them. We become clients´ indispensable allies by uniting people and our technology to understand what our client´s need - even before they are aware that they need this.

Our Mission is to simplify and stream the business of travel. Our Vision is to anticipate and act upon the evolving needs of our customers and partners, responding to them with excellence in our people, processes and technologies.

BCD Travel combines technology sales, implementation, support, adoption and product management in one group - Online Technology Solutions Europe (OTS). OTS Europe empowers BCD Travel to deliver technology expertise and first class online business to BCD Travel corporate clients.

Technology Sales & Adoption

• Introduces corporate clients to online solutions based on identified needs in product demonstrations and presentations
• Consult on solution selection and configuration
• Conduct customer training after implementation
• Develop and manage adoption programs together with corporate clients

Implementation & Support

• Manage implementation projects from offer to closure of online booking solutions, portals and profile management systems
• Manage proven implementation processes
• Documentation of labels
• Technical label administration
• Customer training during implementation
• Manage problem tracking and delivers support to User helpdesks within Europe

Product Management

• Conduct Release Management incl. change requests
• Solution performance monitoring (availability, speed, issue resolution, responsiveness,)
• Global product coordination and planning

FCm Travel Solutions is a growing global force in strategic corporate travel and expense management. Wherever your business is located, you can tap into our network for exceptional corporate travel and expense management, with global-scale benefits to ensure flexible, intelligent and cost-effective solutions.

Hogg Robinson Group (HRG) is the award-winning international corporate services company. Founded in 1845, HRG has over 60 years specific corporate travel expertise. Totally committed to a value offering for clients, HRG offers a comprehensive range of corporate services which includes travel management, fulfilment services and low cost transactions as well as Consulting, Expense Management, Sports and Events & Meetings Management

Business Plus is the travel management brand of Lufthansa City Center (LCC) which serves over 51,000 companies with travel solutions around the world.

The clients range from small and midsize companies to globally engaged industry firms of all branches. Business Plus with more than 1.7 billion Euro revenue volume worldwide is known as a reliable German brand with highest advantages for its clients, being served on an individual basis offline as well as online.